Miracle Ford Earns 2023 DealerRater Consumer Satisfaction Award for Outstanding Customer Experience

March 8th, 2023 by

The image shows the 2023 DealerRater Consumer Satisfaction Award received by Miracle Ford.

Recognized for Top-tier Reviews from Car Shoppers across the U.S., Miracle Ford Consistently Exceeds Customer Expectations in Gallatin, TN area

Gallatin, TN – 3/8/2023 –  Miracle Ford was awarded a 2023 Consumer Satisfaction Award by DealerRater, a leading car dealer review and reputation management platform and company of Cars.com Inc. (NYSE: CARS). Consumer Satisfaction Awards recognize the top 10% of auto dealerships delivering exceptional customer service as rated by online reviews.  See the full list of winners U.S. and Canada.

“DealerRater.com, which collected more than 1.1 million customer reviews in 2022, provides a dealership with real-time feedback on their customers’ experiences. The dealers and their teams that excel are ones who adapt quickly to evolving shopping expectations and step up to meet consumer needs with outstanding service. This past year, Miracle Ford stood out among its peers for providing a top-notch experience,” said DealerRater General Manager Jamie Oldershaw. “Car shoppers’ interactions with dealerships begin and end online, which is why it is imperative for dealers to think about how they provide exceptional service at every stage of the car shopping journey.  The most successful dealers like Miracle Ford understand the value of a quality virtual showroom that carries over into the in-store experience and then concludes with the shopper sharing their feedback with others through an online review. This approach is what differentiates our award-winners from their competition.”

DealerRater helps dealers build their online reputation and connect shoppers with their top salespeople virtually to ensure that the experience is established before the shopper walks through the doors. Award-winning dealers encourage their car shoppers to leave reviews that will help build a dealer’s online reputation and ultimately generate new customers.

At Miracle Ford, we are thrilled to receive the 2023 Consumer Satisfaction Award from DealerRater. It is a testament to our commitment to providing exceptional customer service and exceeding our customers’ expectations. We will continue to prioritize customer satisfaction and strive to maintain the high standards that earned us this recognition.

Consumer Satisfaction Award Methodology
Consumer Satisfaction Awards are given to the top 10% of U.S. new-car dealers as well as independent and Canadian dealerships that earn at least 25 reviews and maintain a minimum average review rating of 4.0 out of 5.0 during the 2022 calendar year.

Posted in Awards